* PUFFUNY is not responsible for any taxes, customs and duties applied to your order. You are liable to pay inbound duties and taxes in accordance with the customs laws and regulations of your own country. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.

* We dispatch all in-stock items within 3-5 business days after order confirmation. You can expect delivery time as: 

* Estimation delivery time might varies considering the region of destination and delivery delays can occasionally occur.

* Orders placed during a sale may take a little more time to process in our warehouse due to high volume. If there will be a significant delay in shipment of your order, we will contact you via email.

* In some cases, the Customs office of the destination country may need additional documents and time for the clearance process, which may result in delivery delay.

*  If you need your order urgently, please email us at service@puffuny.com and we will try our best to work something out. However, do note that an additional fee may apply.

*  A shipping confirmation mail with your tracking details will be sent to you by us after your product has been dispatched. You can easily track your order by visiting the official site of express company.

Please provide us approximately 2-3 business days to cancel your placed order, and you will be surely notified by us through an e-mail regarding the cancellation.

PUFFUNY is not liable for any products damaged or lost during shipping. If it happened, please contact the shipment carrier to file a claim on damaged.

In order to avoid cross-infection between pets, Puffuny does not accept any forms of exchange or return.